14
days to ask, after buying or renewing
100%
of what you paid, back
0
questions asked
Refunds
Ask within 14 days of buying or renewing a licence and you get the full amount back. You don’t need to give a reason, though we’d like to hear it.
How to ask
Email [email protected] from the address you bought with, or reply to your receipt. We refund to the original payment method, usually within five working days. Your bank may take a few more days to show it.
When a refund is issued, the licence is deactivated. The free plugin and your data stay on your site.
Renewals
Same price every year you renew. We email you 14 days before renewal, so you have time to turn it off. Founding prices stay locked while the licence stays active. Refunds do not apply to renewal payments.
If you stop paying
Your site keeps working. Courses, students and data stay where they are. Pro updates and support stop until you renew.
Changing plans
Upgrade any time and pay only the prorated difference.
Beta testers
The beta is free, so there is nothing to refund. If you take up the founding offer when the beta ends, that purchase gets the same 14 days as any other.
When we can’t refund
- After the 14 days have passed.
- For a licence ended for breaking the fair use terms.
Your rights under consumer law in your country still apply, whatever this page says.